Exergen Pty Ltd Privacy Policy

Exergen Pty Ltd is committed to protecting your privacy. This privacy statement explains data collection and use practices of the exergen.com.au site (the 'site'). By accessing the site, you are consenting to the information collection and use practices described in this privacy statement.

[Collection of your Personal Information]
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you to provide a service or carryout a transaction that you have requested such as receiving information about Exergen Pty Ltd products and services, ordering samples, or when purchasing.

The personal information we collect may include your name, title, company or organisation name, work e-mail, work phone, work or home address, information about your job function, information about your company, and credit card information.

The site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

In order to avoid your e-mail address or other personal information from being gathered and used by others for inappropriate or harmful purposes, Exergen Pty Ltd advises that you should be cautious about posting a real e-mail address or other personal information to newsgroups, chats, or other public forums.

[Use of your Personal Information]
The personal information collected on this Site will be used to operate the Site and to provide the service(s) or carry out the transaction(s) you have requested or authorized. In support of these uses, Exergen Pty Ltd may use personal information to provide you with more effective customer service, to improve the Site and any related Exergen Pty Ltd products or services.

We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, with your permission, we may send you information about other Exergen Pty Ltd products and services, and/or share information with Exergen Pty Ltd partners so they may send you information about their products and services.

We merge site-visitation data with anonymous demographic information for research purposes, and we may use this information in aggregate to provide more relevant content. Exergen Pty Ltd occasionally hires other companies to provide limited services on our behalf, such as Web site hosting, packaging, mailing and delivering prizes, answering customer questions about products and services, and sending information about our products, special offers, and other new services.
We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.

Exergen Pty Ltd may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Exergen Pty Ltd or the Site; (b) protect and defend the rights or property of Exergen Pty Ltd; or (c) act in urgent circumstances to protect the personal safety of Exergen Pty Ltd employees or agents, users of Exergen Pty Ltd products or services, or members of the public.

Personal information collected on the Site may be stored and processed in Australia or any other country in which Exergen Pty Ltd or its affiliates, subsidiaries or agents maintain facilities, and by using the Site, you consent to any such transfer of information outside of your country.

[Control of your Personal Information]
Except as otherwise described in this statement, personal information you provide on the Site will not be shared outside of Exergen Pty Ltd and its controlled subsidiaries and affiliates without your permission. As described below in the next section, you can access your personal information and make choices about how you wish to be contacted.

exergen.com.au may send out periodic e-mails informing you of technical service or security issues related to a product or service you requested, or confirming you requested a product or service. In some services offered by exergen.com.au, contact with the customer is an intrinsic part of the service.

You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service(s) you have chosen.

[Security of your Personal Information]
Exergen Pty Ltd is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access and located in controlled facilities.

Additionally, when we transmit sensitive personal information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

[Use of Cookies]
We use cookies on this Site to ensure the integrity of the registration process and to personalize the Site. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the Web site, the information you previously provided can be retrieved, so you can easily use the site's features that you customized.

Web beacons, also known as clear gif technology, or action tags, may be used to assist in delivering the cookie on our site. This technology is a tool we use to compile aggregated statistics about exergen.com.au web site usage, such as how many visitors clicked on key elements (such as links or graphics) on a exergen.com.au web page. We may share aggregated site statistics with partner companies but do not allow other companies to place clear gifs or cookies on our sites unless there is a temporary, overriding customer value (such as merging into exergen.com.au a site that relies on third-party cookies or clear gifs). You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other Web sites you visit.

[Changes to this Statement]
We may occasionally update this privacy statement. For material changes to this privacy statement, we will notify you either by placing a prominent notice on the home page of our Web site or by directly sending you a notification. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.